Privacy Policy

Last updated on 04 February 2022 

We (Al Dar Group Software Ltd.) value your privacy and the security of your data. For this reason, we have prepared this Privacy Policy in order to enlighten you about what data we collect, the purposes of data collection and your rights regarding your data. 

This Privacy Policy is valid only for https://Rafinda.com (“our website”). If you do not agree to this Privacy Policy, you should not continue to use our website. 

Links to Other Websites 

Content on our website may contain links to third party websites and our Privacy Policy does not apply to these websites. We do not take any responsibility for these websites. You must read their privacy policies before sharing your data with third party websites. 

Data we Collect 

When signing up to our website, you provide us with direct data such as your first name, surname, username and email address. 

If you choose to subscribe to our newsletter, you will provide us with data such as your first name, surname and email address. 

We collect your IP address when commenting on the content on our website and also during membership. 

We determine your username on Rafinda and save your mobile phone number for SMS confirmation to create your profile page. 

Some sections of Rafinda require a username and password that can only be obtained by subscribing to the site. All Rafinda members have a unique user name and password, which are only their own. Members are required to change the password given to them on their first login to the site. If members request a previously assigned username in the system, they are alerted by the system. 

In the sections that do not require a username and password, the identity of our visitors browsing around without logging on to the site is unknown. 

If you choose to participate in Rafinda events online, you provide us with data such as the company name, sector, department and title you work directly. In the package purchase stage, we store your data such as phone number, address, credit card and bank account information that you share directly with us. 

When using Rafinda services online, if you want to use the feature of sending messages and e-mails, the name, surname, e-mail address, your company, title and images will be displayed by the companies you submit offers and requests. 

How do we use the Data we Collect? 

We use the data you provide directly to us to send you newsletters, to create and maintain your user account, to take advantage of the features on our website, to sell membership packages, to issue invoices and to provide after-sales services. The legal basis for this use is your approval, the establishment and execution of a contract, it is mandatory for us to fulfill our legal obligations, data processing for our legitimate interests is mandatory and clearly prescribed by law. 

Your IP address is collected and stored in order to fulfill our legal obligation arising from the Law No. 5651 on Organizing Publications and Combating Crimes Committed through These Publications. 

How Long do we Keep Your Data? 

As a member, we store the data you directly share in our systems as long as you continue to subscribe to our website. 

The data you directly share while subscribing to our newsletter is stored in our systems until you unsubscribe. 

Your IP address is stored in our systems for 1 year. 

As a member of Rafinda, we store the data you share directly with us and the data we collect within the framework of the communication feature in our systems during the membership period. 

Sharing Your Data 

We do not share your data with third parties, except to respond to binding requests from official authorities and courts to fulfill our legal obligations. 

Cookies 

Cookies are simple text files placed on your browser by websites to recognize your preferences and movements. 

Rafinda site uses "cookie" technology like many other sites. "Cookies" are alphanumeric identifiers that are sent to the hard disks of computers connecting to the site via web browsers. Visitors can choose to accept or reject "cookies" via browser settings. "Cookies" allow the system server to recognize the visitor's preferences, thanks to the definitions obtained from visitors' previous visits. The rejection of "cookies" may cause certain functions on the Rafinda site to be lost, as Rafinda uses this technology to ensure that visitors have a better quality experience. Rafinda guarantees that the "cookies" it sends will not cause any harmful effects. You can manage cookies in your browser's settings. 

Age Limit 

Our website is intended to be made available to people aged 18 or over, and you should not use our site unless you are under 18 years old. If we become aware that we are processing personal data under the age of 18, we will delete that personal data immediately. 

Your Rights Regarding Your Personal Data 

You can use your rights explained below by sending an e-mail to info@Rafinda.com: 

The right to learn whether your personal data has been processed 

Right to learn the purpose of processing personal data and whether they are used appropriately for their purpose 

The right to know third parties to whom personal data is transferred domestically or abroad 

The right to request rectification if personal data are incomplete or incorrectly processed 

The right to request the deletion or destruction of personal data 

Right to request the correction, deletion and destruction of personal data to be notified to third parties to whom personal data has been transferred 

The right to demand the compensation of damage if you suffer damage due to illegal processing of personal data 

Changes to our Privacy Policy 

We can always make changes to our Privacy Policy. We will notify you when we make substantial changes. 

Contact Us 

You can always contact us about your questions and comments about this Privacy Policy by writing to info@Rafinda.com or the mail address below. 

Mailing Address: 

Sultan Selim, Sahinler Cad. 10/3 Kagithane – Istanbul- Turkey

Tel.: +90 850 215 41 88

Website: www.RAFINDA.com

TERMS & CONDITIONS

Terms and Conditions are subject to change, for the latest version of these Conditions please see it online on our Website. These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our Website, e-mail or/ and by telephone.

(TERMS AND CONDITIONS FOR ORDERS PLACED BY TELEPHONE, E-MAIL OR VIA OUR WEBSITE VERSION DATED 02/02/2022)

Please read these Terms and Conditions carefully and make sure that you fully understand them before using our Services. Please note that by using the Services, you automatically agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the RAFINDA’s Website. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.

When we refer to "we", "us" or "our", we mean RAFINDA. Where we refer to "you" or "your" we mean you, the person using the Services.

PRODUCT FEATURES

1. We reserve the right, without prior notice, to discontinue products or change specifications on products.

2. Many finishes are applied by hand and may vary in colour, tone and character. While we will make every effort to match a finish, no guarantee can be made of an exact match. We cannot guarantee finishes against fading and oxidizing throughout the years. Variations in colour and veining are inherent in stone (marble) and considered to be part of the natural beauty of the material.

3. All our products are offered EXW Istanbul. You can arrange your own transport from Istanbul, Turkey, or we can help you by arranging the transportation. The transportation fee will be added to the final clearance invoice.

4. We will not be liable for any malfunction of the products during their lifespan. We cannot offer warranty for the products since we are not the manufacturers.

6. We are free to commit any design changes without prior notice. Images on the catalogue or website may vary from the final product. Nonetheless, we work every day to enhance our product’s quality, aesthetics, usability and reliability.

PRODUCT CUSTOMIZATION

1. We are capable of customizing existing products or new products to meet contract specifications – all situations that require custom designs are subject to an upcharge. Special pricing based on quantity and features will be provided upon request for all customized products – decision will be made on a case-by-case basis and the Buyer will be notified of any said fees.

2. Before any order, we are free to charge a design fee for more extensive drawings or renders the client may request for customized products. These fees are non-refundable once paid for and will be deducted from the final cost of the order.

PRICES

1. Prices always refer to a single unit and VAT is not included in the price. All legal taxes and fees must be subsequently added to the price.

2. All prices are EX-WORKS from Turkey. They do not include any transportation cost or fees associated.

3. Standard packaging is included in the price. The client can require specific packaging, although it will be charged accordingly.

4. We reserve the right, without prior notice to change retail price list.

SAMPLES

1. RAFINDA has samples available for all its standard products. If the clients wishes to acquire any of the products, the client should contact, via email at info@RAFINDA.com or via phone at +90 542 288 72 13 in order to purchase them.

 STOCK & RESELL

1. In cases where the minimum order quantity (moq) of the manufacturer is high or Your budget does not meet the order quantity; You may only commit to buy 25% of the order quantity; We buy the remaining 75% of the order. 

2. RAFINDA has right to sell products that manufactured with your brand and logo within the scope of private label order, if the products remaining in RAFINDA's possession other than the minimum amount you have purchased are not ordered again within the reorder period. Reorder time is limited to 2 months.

RAFINDA reserves the right to sell these products with the buyer's private brand to other countries other than the buyer's country.

SHIPPING POLICY

1. The prices for Private Label products are EX-WORKS, so transportation costs and fees are not included. Shipping costs are available so please contact us for additional information.

2. Whenever the client chooses to transport the product(s) by his/her own method or mean, we will be free of any charges or responsibility for events that might occur during transportation.

3. If the transportation is requested to us, it will be charged apart from the product’s value. Please note all transportation services require the receiver of the goods to verify their status with the carrier upon delivery. The POD must be signed with reservations subject to verification with/without apparent damage and provided to us whenever requested. Failure to do so, or to provide written a claim for any damage or loss within 7 working days of the delivery will automatically release us from any liability for damage sustained in transit cargo. We will also not be liable for any damages resulting from handling, loading or unloading by people acting on behalf of the receiver. Any transportation of the piece from destination to a second location will forfeit any transportation damage claim.

4. For orders shipped by air to the US, we reserve the right to issue the DU (export document) which has a cost per invoice.

PACKAGING

1. Packaging is included in the price. When mandatory the use of wooden box the client should instruct when placing the order. If the client requires specific packaging, they will be charged accordingly.

CERTIFICATIONS

1. We may provide all of the following services for a special fee – please contact our staff regarding prices: Certificate of Origin, Authentication of Invoices, SASO Certificates, Inspections, Storage and Demurrage, Change of Details on Final Invoice.

CLAIM AND RETURN POLICY

1. Should the article received fail your expectations in any way, please provide written a claim to us within the first 48 hours after reception. Photographic evidence supporting your allegation must be sent by e-mail to info@RAFINDA.com or the respective sales representative. Upon confirmation of any defect, 

1.1 Damaged product: If the damage occurred during transportation, the carrier company is responsible for compensation. 

1.2 If the damage is production related; the buyer must contact us within 3 days of the delivery of the product and notify us with photo / video of the damaged product. As a result of the evaluation, the buyer will be given a 10 – 30% refund, or a free product will be sent to the buyer in his/her next order. 

1.3 Missing product: All purchases of physical items from RAFINDA are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If the missing product is packaging related; the buyer must contact us within 3 days of the delivery of the product and notify us. As a result of the evaluation, the buyer will be given a 10 – 30% refund, or a free product will be sent to the buyer in his/her next order. 

1.4 Wrong Product: In case of receiving a wrong product; the buyer must contact us within 3 days of the delivery of the product and notify us with photo / video of the wrong product. As a result of the evaluation, the buyer will receive a 10-30% refund (wallet may be), or a free product will be sent in his next order, after contacting the quality control and manufacturer.

PAYMENT CONDITIONS

1. Standard Product - 50% to adjudicate the work (order) + 50% before the goods are shipped. 

2. Custom-made Product - 50% to adjudicate the work (order) + 50% before the goods are shipped.

3. Orders go into production only after our company has confirmed that the final invoice is signed/stamped by the client and the adjudication value has been received.

4. The payment must be made by account transfer (in Dollars or Euros) and the confirmation (receipt) of the transfer must be sent along with the signed/stamped invoice by e-mail (info@RAFINDA.com) or the respective sales representative.

5. The lead time starts the day the orders go into production.

6. Payments are non-refundable.

LEAD TIMES

1. Between 3-6 weeks + 2 for customized works + shipping.

PAYMENT DETAILS

Order address

Name: Al Dar Group Software Ltd.

Address: Sultan Selim, Sahinler Cad. 10/3 Kagithane – Istanbul- Turkey 

VAT no: 616 041 0180

Account Number (USD)

IBAN: TR 20 0020 5000 0964 5571 0001 01

SWIFT: KTEFTRIS

Account Number (EUR)

IBAN: TR 90 0020 5000 0964 5571 0001 02

SWIFT: KTEFTRIS

Company’s bank address

Name: Kuveyt Turk Participation Bank Inc.

Address: 41 – Taksim Branch

WARRANTY AND DISCLAIMER

1. There are no warranties along with our products. When issues arise, RAFINDA reserves the right to determine whether a replacement or repair is most appropriate.

COPYRIGHTS

1. All rights reserved. No part of our design pieces may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, 3D drawings, or other electronic or mechanical methods, without the prior written permission of the brand, except non-commercial uses permitted by copyright law. For permission requests, write to the brand, addressed “Attention: Copy Right permission,” at info@RAFINDA.com.

CONTACTS

RAFINDA’s main Office:

Sultan Selim, Sahinler Cad. 10/3 Kagithane – Istanbul- Turkey

Tel.: +90 850 215 41 88

E-mail: info@RAFINDA.com

Website: www.RAFINDA.com

LIABILITY

RAFINDA shall not be liable for any lost profits or savings, loss of reputation or goodwill, indirect or incidental or consequential damages arising out or in connection with the sale of the goods.

Terms are subject to change at any time without prior notice